Returns & Refunds Policy

At Mati Wesal Global LLC, customer satisfaction is important to us. Please read our Returns & Refunds Policy carefully before making a purchase.

Eligibility for Returns

We accept returns only under the following conditions:

  • The item received is defective, damaged, or incorrect
  • The issue is reported within 7 days of delivery

Returned items must be:

  • Unused and in original condition
  • In original packaging with all accessories included

Non-Returnable Items

We do not accept returns for:

  • Change of mind or personal preference
  • Items damaged due to misuse or improper handling
  • Products marked as final sale

Return Process

To request a return, please contact us at:
📧 info@matiwesalgloballlc.com

Include the following details:

  • Order number
  • Clear description of the issue
  • Supporting photos (if applicable)

Our team will review your request and provide further instructions if the return is approved.

Refunds

  • Approved refunds will be issued to the original payment method
  • Refund processing time may take 5–10 business days after the returned item is received and inspected
  • Shipping fees are non-refundable unless the return is due to our error

Exchanges

Exchanges are only available for items received defective or incorrect, subject to stock availability.

Contact Information

If you have any questions regarding this policy, please contact us at:
📧 info@matiwesalgloballlc.com

For any return or refund inquiries, please contact us at:
info@matiwesalgloballlc.com