Frequently Asked Questions (FAQ)
What is Mati Wesal Global LLC?
Mati Wesal Global LLC is a registered U.S.-based online retail company. We specialize in offering authentic, branded consumer products through our official online store.
Are your products genuine and authentic?
Yes. All products sold on our website are 100% genuine and authentic. We source our products from verified suppliers, authorized distributors, and reputable wholesale channels. We do not sell counterfeit or unauthorized products.
Do you operate a physical store?
No. Mati Wesal Global LLC operates exclusively as an online retail store. All sales are completed through our official website.
Where is your company registered?
Mati Wesal Global LLC is registered in the United States and operates in compliance with applicable U.S. laws and regulations.
Do you offer international shipping?
International shipping availability depends on the destination and the specific product. Please contact us for confirmation before placing an international order.
What payment methods do you accept?
We accept secure online payments through approved payment gateways. Available payment methods are displayed during checkout.
How long does order processing take?
Orders are typically processed within 1–3 business days. Shipping times vary depending on location and carrier.
Can I cancel or modify my order?
Order cancellations or modifications are only possible before the order has been shipped. Please contact us as soon as possible if you need to make changes.
What is your return and refund policy?
Returns and refunds are handled in accordance with our Return & Refund Policy. Products must be unused and in original packaging. Please review the policy page for full details.
How can I contact customer support?
You can contact us via email at info@matiwesalgloballlc.com or by phone at +1 650 414 2157. Our support team will respond as quickly as possible.
Do you work with brands and authorized suppliers?
Yes. We actively work with brands, authorized distributors, and reputable wholesale suppliers to ensure product authenticity and long-term partnerships.
Is my personal information secure?
Yes. We take data protection seriously and implement appropriate security measures to protect customer information. Please refer to our Privacy Policy for more details.
Do you offer wholesale or bulk purchases?
Wholesale or bulk purchase inquiries can be discussed directly. Please contact us via email for further information.